Shipping policy

SHIPPING POLICY

Last updated: May 2026

Thank you for shopping with Pura Bio.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our store.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

Please note that processing times may be extended during:
- High order volume periods
- Product launches
- Holidays
- Carrier delays

SHIPPING TIMES

Estimated delivery times within the United States are typically:

- Standard Shipping: 5–12 business days
- Expedited Shipping: 3–7 business days (if available)

Delivery estimates are not guaranteed and may vary depending on:
- Customer location
- Carrier delays
- Weather conditions
- Supply chain disruptions

ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping and contact information.

Pura Bio is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to incorrect customer information
- Failed delivery attempts

If an order is returned due to an incorrect address, additional shipping charges may apply.

LOST OR STOLEN PACKAGES

Pura Bio is not responsible for packages marked as delivered by the shipping carrier.

If your package is lost or stolen, please contact the carrier directly. We will do our best to assist you in resolving the issue.

INTERNATIONAL SHIPPING

At this time, we primarily serve customers within the United States.

International shipping availability may vary depending on destination and local import regulations.

CUSTOMS, DUTIES & TAXES

Customers are responsible for any customs fees, import duties, taxes, or other charges required by their local authorities.

Pura Bio is not responsible for delays caused by customs processing.

SHIPPING RESTRICTIONS

Certain products may not be available for shipment to specific states or countries due to local laws and regulations.

ORDER CANCELLATIONS

Orders may only be canceled within 12 hours of purchase if they have not yet entered processing.

Once an order has been processed or shipped, it cannot be canceled.

CONTACT US

If you have any questions regarding shipping, please contact us at:

support@purabiocr.com