Refund policy

RETURN & REFUND POLICY

Last updated: May 2026

Thank you for shopping with Pura Bio.

We want you to feel confident with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

RETURNS

Due to the nature of dietary supplements, we only accept returns for unopened and unused products within 30 days of delivery.

To be eligible for a return:
- The item must be unopened, unused, and in its original packaging.
- The return request must be submitted within 30 days of receiving your order.
- Proof of purchase is required.

For safety and quality assurance reasons, we cannot accept returns of opened supplements, gummies, powders, or consumable products.

NON-RETURNABLE ITEMS

The following items are non-refundable:
- Opened or used supplements
- Products marked as final sale
- Gift cards
- Promotional items

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

support@purabiocr.com

Please include:
- Your order number
- Photos of the product and packaging
- A brief explanation of the issue

We will review the claim and, if approved, provide a replacement or refund.

REFUNDS

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

HEALTH DISCLAIMER

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Results may vary from person to person.

CONTACT US

For any questions regarding returns or refunds, contact us at:

support@purabiocr.com