Return Policy

Last Updated: June 2026

At Pura Bio, customer satisfaction is important to us. Due to the nature of dietary supplements, we maintain strict quality and safety standards regarding returns and refunds.

Return Eligibility

Products may be returned within 30 days of delivery if all of the following conditions are met:

  • The product is unopened.

  • The product is unused.

  • The product remains in its original packaging.

  • The product is in resalable condition.

Returns that do not meet these requirements may be refused.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns or issue refunds for:

  • Opened supplements.

  • Used products.

  • Products with broken safety seals.

  • Products damaged due to misuse or improper storage.

  • Promotional, clearance, or final sale items.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

Return Process

To request a return, please contact us before sending any item back.

Email: support@purabiocr.com
Phone: +506 8501-0283

Unauthorized returns may not be accepted.

If your return request is approved, we will provide instructions for completing the return.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The item arrived damaged.

  • The item was defective upon arrival.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your returned product is received and inspected, we will notify you regarding approval or denial of your refund.

If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Shipping charges are non-refundable unless the return resulted from our error.

Order Cancellations

Orders may only be canceled before fulfillment begins.

Once an order has been processed or shipped, it cannot be canceled and will be subject to this Return Policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Pura Bio
Curridabat, San José, Costa Rica
Postal Code: 11802

Email: support@purabiocr.com
Phone: +506 8501-0283

Thank you for choosing Pura Bio.