Shipping Policy

Last Updated: June 2026

At Pura Bio, we are committed to delivering your products quickly, safely, and efficiently.

Shipping Locations

We currently ship within the United States.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or U.S. holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): Delivery times displayed at checkout

Delivery estimates begin after the order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed.

Shipping Carriers

Orders may be shipped using trusted carriers, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL eCommerce

  • Other authorized logistics partners

The carrier used may vary depending on destination and availability.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 24 hours for tracking information to become active after shipment.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Shipping method selected

  • Current promotional offers

Any applicable shipping fees will be displayed before payment is completed.

Delayed Deliveries

While we strive to ensure timely delivery, Pura Bio is not responsible for delays caused by:

  • Weather conditions

  • Natural disasters

  • Carrier service interruptions

  • Customs or government actions

  • Incorrect shipping information provided by the customer

  • Other circumstances beyond our reasonable control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately at:

support@purabiocr.com

If an order has already been shipped, we may be unable to modify the shipping address.

Additional fees may apply if a package must be reshipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, responsibility for the package transfers to the customer.

If you believe your package has been lost or stolen, please contact the carrier directly and notify us so we can assist where possible.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping packaging

We will review the situation and determine an appropriate resolution.

Contact Information

If you have any questions regarding shipping, please contact us:

Pura Bio
Curridabat, San José, Costa Rica
Postal Code: 11802

Email: support@purabiocr.com
Phone: +506 8501-0283

Thank you for choosing Pura Bio.